Privacy policy

Effective Date: August 24, 2026

Italian Diamond House (referred to as "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and secure your personal data when you visit our website https://italiandiamondhouse.com/ (the "Site") or make a purchase from us.

1. Information We Collect

We collect personal information to provide you with a premium shopping experience. This includes:

- Contact Information: Name, shipping address, billing address, email address, and phone number.

- Payment Information: Payment methods used (credit/debit cards, PayPal, UPI, bank transfers, etc.). Please note: We do not store or process your complete financial card details on our servers (see Section 4).

- Order Details: History of products purchased, sizing preferences, and communication notes.

- Technical Data: IP address, browser type, device information, operating system, and geographic location (used for regional tax and currency calculation).

- Usage Data: Pages viewed, products clicked, time spent on the Site, and navigation paths.

2. How We Use Your Information

We use your personal data for the following purposes:

- Order Fulfillment: Processing payments, fabricating jewellery, arranging secure shipping, and providing tracking details.

- Customer Support: Responding to inquiries, managing returns, and communicating order status updates via email, phone, SMS, or WhatsApp.

- Pricing Calculations: Utilizing your approximate geographic location to display accurate prices, local currency conversion, and regional sales tax rates.

- Site Optimization: Analyzing visitor behavior to improve website functionality, layout, and loading speeds.

- Marketing (With Consent): Sending promotional newsletters, exclusive collection updates, and personalized recommendations. You can opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

- Maintain your shopping cart items as you navigate the Site.

- Remember your preferences (e.g., currency, region, account login).

- Analyze site traffic patterns using services like Google Analytics.

- Deliver relevant digital advertising (remarketing) based on your past visits to our Site.

You can adjust your browser settings to reject cookies, though doing so may prevent you from using certain interactive features on our Site.

4. Secure Payment Processing

All online transactions on our Site are protected using industry-standard Secure Socket Layer (SSL) encryption technology.

- PCI-DSS Compliance: We process payments through certified third-party payment gateways (e.g., Stripe, Shopify Payments, PayPal) that comply with the Payment Card Industry Data Security Standard (PCI-DSS).

- No Card Storage: Your sensitive card numbers and security codes are transmitted directly to the secure payment processor and are never stored, viewed, or saved by Italian Diamond House.

5. Sharing Data with Third Parties

We do not sell, trade, or rent your personal information to third parties. We share information only with trusted service providers necessary to operate our business:

- Shipping & Courier Partners: (e.g., FedEx, UPS, DHL, or local secure shipping partners) to deliver your jewellery.

- Taxation & Currency Engines: API integrations that utilize your zip/postal code or country to compute real-time dynamic pricing, currency exchange, and taxes.

- Email & Communication Platforms: To manage newsletter communications, transactional emails, and order notifications.

- Legal Compliance: We may disclose information if required by law, subpoena, or to prevent fraudulent transactions and protect our security.

6. Data Security

We implement strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees and contractors who require the information to perform their specific business roles.

7. Your Legal Rights

Depending on your residency (e.g., European Union GDPR or California CCPA), you have specific rights regarding your personal data:

- Right to Access: Request a copy of the personal information we hold about you.

- Right to Correction: Request that we correct inaccurate or incomplete data.

- Right to Deletion: Request that we erase your personal data, subject to legal bookkeeping and tax obligations.

- Right to Portability: Request the transfer of your data to another organisation.

- Right to Opt-Out: Withdraw consent for marketing emails at any time.

To exercise these rights, please contact our Data Protection Officer at the email address listed below.

8. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with tax and audit laws, and resolve disputes.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any modifications will be posted here with an updated "Effective Date."

Contact Privacy Officer

For privacy-related inquiries, data requests, or to opt-out of communications:

- Email: Info@italiandiamondhouse.com

- Address: 1st floor, D-107, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Nagar, Punjab 160055